image courtesy of http://www.businesscartoons.co.uk/
Back in the time when I was still working in the BPO industry, I’ve heard numerous stories from representatives, from the mundane to the downright horrendous stories as to why they were absent. Some are completely creative, some are habitually absent because of family issues, and some due to health concern. I remember one rep who became the topic of a hot debate in one of our management meetings. She apparently used up all possible health reasons she could think of just to have her poor team lead excuse her absence. Apparently, she the only things we thought she wasn’t able to use is athlete’s foot and hemorrhoid. Anyway, she cried her way back to work when she did a drama special in front of the senior manager (who could barely speak English! but that’ll be another story.) and had her sweet revenge on her team lead when she got her termination revoked by the senior manager. Later on my co-team lead, got her vindication when the problem agent, finally went on AWOL because she got another call center job in the Middle East.
Here are a few tips on how to curtail Attendance Issues: Read more…
